DOLE sets up feedback mechanism
August 27th, 2010 | Author: Danny O Sagun
Dagupan City (27 August) — The Department of Labor and Employment has set up a 2-way feedback mechanism at the regional office and its six field offices to receive information or questions from the public so as to further facilitate or improve its service delivery services.
“The effort is aligned with the administration?s thrust of strengthening the process of consultation and feedback, in its bid to respond more effectively and quickly to its clients? concerns,” DOLE 1 Director Henry John Jalbuena explained.
Jalbuena said that the DOLE Regional Office and its field offices in the cities of Laoag, Vigan, San Fernando, Dagupan and Alaminos and Rosales town have set up “feedback boxes” where forms containing comments, suggestions and questions from clients will be dropped.
Broadly, the feedback mechanism involves: 1) receipt of the feedback from the client and 2) communicating the responses back to the client or the general public.
The Officer-of-the-Day requests all clients after transacting with the office to fill out a form and drop it in the box. The forms will be collected every fifteen days, summarized into reports and submitted to the DOLE Central Office for appropriate action.
“The public can be assured that all their concerns on labor and employment will reach Malacañang through the DOLE,” Jalbuena said, adding, that all concerns actionable at the regional or field level will be immediately acted upon.
Jalbuena added that aside from the feedback boxes, the regional website also provides a forum for public queries. According to him, the DOLE 1 has replied to at least 10 queries every month since the opening of the website.
DOLE 1 will also look into the possibility of using other mediums like SMS where questions or concerns are sent to a designated specialized number.
“Ultimately, these communication channels will enable the public to know more about DOLE services and how they can benefit from these by giving them easy access to all our offices,” Jalbuena said. (DOLE/PIA Pangasinan/dos)
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